Shipping policy

Shipping Policy

To make our pieces we use artisan techniques, as well as microfusion (lost wax), low-temperature enamel, carving, etc. and we finish by hand, piece by piece; so we require time to prepare each one of them. For all this, the time for a piece to be ready for shipping can vary between two (2) and ten (10)   days, especially if it has to be made to measure (for example, in the case of rings). Please take all this into account when placing your order, especially in cases of specific dates.

-National Shipments: By default, national shipments are made by registered mail (Correos España), and therefore they have tracking number  (except for the ring sizers, which are sent with ordinary mail by default). The cost of shipping for the Spanish territories is €5.93, and it usually takes between two and five working days to arrive. The time estimations may vary due to circumstaces beyond our control.

For urgent shippings with any other methods, please contact me at info@nebelstudio.com. 

-International Shipments (IMPORTANT): Currently we are only shipping to EU and UK territories. 

The shipping for those territories is done using Correos España, with PaqLight International and the cost is €15.04.  

All pieces are shipped in individual recyclable cardboard boxes, in cloth bags, wrapped in tissue paper, inside padded envelopes.

All shipments are made from Barcelona. Please bear in mind that we follow the working calendar of this city and that holidays in Catalonia or Barcelona do not count as working days for us.

When your order is shipped you will receive a notification email with the shipping tracking number. You can track your purchase using that number (through Correos website) or using the link that you will find in the shipping confirmation email.

The delivery of the order will be made at the address you indicate when making your purchase.

In the event that a shipment is returned to us because it could not be delivered and it has not been claimed at the relevant Post Office, you will have to pay the shipping costs again so that we can send you the order again.

Please contact us at info@nebelstudio.com in case of any questions